Coaching for Conflict Resolution

WORKSHOP DESCRIPTION
This core workshop is a unique workshop in North America, and one of the most popular contract trainings offered by Mediation Services. Coaching for Resoltuion is an informal approach, where people are drawn into conflict as third parties not because they are outsiders or neutral, but because they are close to the conflict and know the players. This informal third party role is the most common third party role played in conflict, and yet few people have had the opportunity to focus on this role, and what works effectively. Participants in this workshop will learn and hone the skills and attitudes needed to be an effective “conflict resolution coach.”
This workshop is ideal for anyone who plays the “peacemaker” in family, workplace or neighbourhood. This workshop is particularly suited for managers looking to increase their skills in resolving the conflicts brought to them, and aiming to give their employees the skills to resolve future conflicts on their own. (Prerequisite: DDP)

OBJECTIVES:

• Understand the role of conflict resolution coach, with awareness of its opportunities and limitations
• Increase their skills and confidence to respond to a wide variety of everyday conflict situations
• Gain insight into the areas in their lives in which they play the role of conflict resolution coach
• Reflect on new opportunities to positively impact on the collaborative resolution of conflict
• Learn and practice key elements of two conflict resolution coaching processes
• Increase their ability to analyze conflict situations in the role of an informal third party

Download a sample of the Trainer’s Guide for Coaching for Resolution. The complete guide details comprehensive instructions for how to deliver this two-day course. A one-day broad strokes agenda is also included.

The complete kit includes a dvd resource the provides the trainer with several scenes for a variety of settings to use when training this course in different contexts.

The following preview clip can be used in this course to introduce a role play that participants use to practice conflict coaching skills in a workplace setting. Participants can take the role of the observer and coach Jan to go back to Mike and apologize for the exchange. Mike can also be coached to approach Jan about the impact of the interaction.