Assertive Communication

COURSE DESCRIPTION
This course will examine the importance of assertiveness, and then explore the definition, theory and practice behind assertive behaviour and communication. Communicating assertively means expressing oneself strongly, openly and tactfully. Assertive communication entails being clear about what you feel, what you need and how it can be achieved. It is an approach that can be used in a wide variety of settings.

COURSE OBJECTIVES

• Increase their understanding of assertiveness
• Develop greater understanding of their own individual patterns: passivity, assertiveness, or aggression
• Examine blocks to assertiveness
• Increase their ability to confront others in constructive ways
• Apply assertive communication skills
• Learn and practice tactics for “turning up the heat”
• Identify their own body language and notice the effect of body language on communication
• Examine barriers to saying “No,” and develop strategies for setting boundaries

Download a sample of the Trainer’s Guide for Assertive Communication. The complete guide details comprehensive instructions for how to deliver this one-day course. A one-day broad strokes agenda is also included.