$209 – 1 day
Appreciative Inquiry (AI) is an innovative approach that has been used successfully in the ongoing development of small and large organizations worldwide. AI begins by identifying when and how teams and organizations perform at their best and how to capitalize on these times to move the organization forward. The course is designed to train individuals to use AI for building teams within their organizations.
Date: Nov 24
$418 – 2 days
Collaboration and partnering are not new and with recent economic shifts impacting government, business and non-profits they are even more essential. This leading edge course covers initiating and managing collaborations. Participants will explore the risks and rewards of shared power and responsibilities and co-creating a vision. As well as the innovation that can result from unlikely collaborations.
Date: Jan 24 & 31
Course offered in partnership with Healthy Hive Consulting.
$209 – 1 day
People often struggle with finding the balance between passive and aggressive communication. Assertive communication is strong, open, tactful – and effective. Participants will explore the theory and practice of assertive behaviour and communication. Participants will practice skills for communicating clearly with coworkers, family and peers to express what they feel, what they need and how it can be achieved. (Prerequisite: Intro to Conflict Resolution: Difficult People)
Date: Mar 22
$209 – 1 day
Building on Leading Meetings, participants will practise skills to implement a consensus process in groups. Participants will explore the benefits and challenges of consensus-based decision making. Topics include definition and principles of consensus, a consensus-building model and guidelines for implementation. (Prerequisite: Leading Meetings)
Date: Feb 16
$209 – 1 day
Harassment investigations and grievance processes cost organizations time and money. Proactively building respect in the workplace not only prevents conflicts from escalating, it increases staff satisfaction and productivity and saves resources. This course focuses on individual responsibilities and actions for building a respectful workplace.
Date: May 8
$418 – 2 days
What do you do when coworkers, friends and family ask you for support in their conflicts? In this course, participants learn how to provide support to others experiencing conflict while maintaining appropriate boundaries. Participants gain skills to coach others to create lasting solutions to conflict at home, at work and in the community. (Prerequisite: Intro to Conflict Resolution: Difficult People)
Dates: Oct 19-20, Dec 5-6, Mar 13-14, May 29-30
$209 – 1 day
Discover how to bring out the best in yourself and others! By understanding your personal communication style and how it interacts with others, you can create a positive, productive workplace. Participants will assess their natural strengths and how their communication style changes under stress. Participants must fill out a communication inventory in advance and bring it with them to the course.
Date: Feb 28
$418 – 2 days
Conflict is universal – how we deal with conflict is not. In this course, participants learn how to recognize the cultural elements in conflict and gain a framework for working in cross-cultural settings. “Culture” in this course is broadly defined and includes ethnicity, social and economic status and gender. (Prerequisite: Intro to Conflict Resolution: Difficult People)
Dates: Oct 25-26, Feb 14-15, Apr 16-17
$418 – 2 days
Conflict often brings out intense and sometimes frightening emotions, particularly anger. This course addresses anger in conflict. Participants increase their self- awareness and explore ways to manage their own anger and respond to others’ anger. Please note: This is not an anger management course. (Prerequisite: Intro to Conflict Resolution: Difficult People)
Dates: Nov 16-17, Feb 1-2, Apr 25-26, Jun 13-14
$209 – 1 day
Participants gain an understanding of bullying behaviours and strategies to deal with bullying effectively and respectfully. This course focuses on bullying at work; however, the concepts and strategies apply to bullying in any situation.
Date: Feb 29
$209 – 1 day
This workshop will discuss the dynamics, stages and forces of change. Exploring your personal style in the face of change, anticipating change and the importance of being prepared all contribute to the outcome of your situation. You will learn how best to initiate and communicate change to minimize resistance and help yourself and those around you accept, adapt and commit to changes taking place in organizations, workplaces and communities.
Date: Mar 27
$209 – 1 day
Communicating effectively requires an understanding of power – how it works and how it is used and misused. Participants will work through case studies to develop skills to recognize hidden and open displays of power. With these skills, participants will be better equipped to deal with power imbalances at work, in the community and at home. (Prerequisite: Intro to Conflict Resolution: Difficult People)
Date: Jan 19
$418 – 2 days
Do you struggle with providing honest feedback to your employees? How do employees respond to your attempts? In this interactive course, you will learn how to give effective feedback in small steps to give employees opportunities to change problem behaviour. You will gain skills to maintain and improve relationships with employees while inspiring staff to increase their effectiveness and productivity. (Prerequisite: Intro to Conflict Resolution: Difficult People)
Dates: Oct 27-28, May 9-10
$418 – 2 days
Negotiation is a process, a means to an end. The process or “how we get there” can affect the success of negotiation dramatically. This workshop will explore the concept of interest-based negotiation. It will help you develop crucial communications skills and strategies for successful negotiation. You will also use a preparation form that greatly enhances your ability to be an effective negotiator using a Negotiation Style Profile built on the Harvard Negotiation Model.
Dates: Nov 22-23
$209 – 1 day
Emotional Intelligence is the ability to perceive, assess and manage emotions – yours and others – and is increasingly becoming a required “qualification” for today’s employers. This course will build skills to increase awareness of emotions and thus increase your ability to respond effectively in difficult situations.
Date: Feb 10
$209 – 1 day
Each generation – Veterans, Boomers, Gen X, Gen Y – has unique expectations, communication styles and needs. This course examines the culture of each generation and how they overlap and interact. Participants will learn tips and strategies to manage each generation effectively and to manage relationships between generations. This is an essential course for 21st century leaders.
Date: Jan 17
$418 – 2 days
Do you have difficult conversations with important people in your life – at home, at work or in your community? Participants in this course develop skills to transform differences, tension and conflict into effective communication. You will have opportunities to apply what you learn to difficult conversations or relationships you are currently dealing with. (Prerequisite: Intro to Conflict Resolution: Difficult People)
Dates: Jun 11-12
$363 – 2 days
Dealing with difficult people, conflict and workplace stress negatively affect 55 per cent of working Canadians. This introductory course gives you the tools to transform conflict into a springboard for positive change at work and beyond. Participants learn basic concepts and skills to deal with conflict in healthy ways. This course is an essential professional development tool for managers, team leaders and front-line staff.
Dates: Aug 30-31, Oct 4-5, Nov 2-3, Dec 1-2, Jan 14 & 21 (Saturdays), Jan 25-26, Mar 1 & 8, Apr 3-4, May 3-4, Jun 1 & 4
*Required for the Mediation Skills Certificate
$418 – 2 Days
This engaging two-day workshop serves as a primer for all other courses related to mediation. It is designed to build a core foundation of knowledge about the wideranging understanding of the practice of mediation in the 21st century Canadian context. It will also work at challenging and reinforcing one’s world view and its connection to the philosophies which guide this practice. Participants will explore the different philosophies, definitions, practices and models currently used. In doing so, a larger field of vision will be revealed, allowing learners to carefully assess their own context and make informed, intelligent choices in planning their future mediation training path.
Dates: Sept 27-28, Dec 7-8, Mar 6-7
$209 – 1 day
Do you struggle with how to lead productive and focused meetings? Participants will learn how to facilitate meetings that are open, effective and collaborative. Topics include processes and frameworks for collaborative problem solving and decision making, using the skills of the people around the table and managing the experience and dynamic of meetings.
Date: Feb 9
$209 – 1 day
Long-standing challenges at work may be due to competing needs (polarities): team vs. individual; competition vs. collaboration; action vs. planning. Polarities often cannot be resolved; however, they can be managed to achieve productive, effective resolutions. In this course, participants build skills to proactively manage competing needs and create effective exchange.
Dates: Sept 22, Mar 20
*Required for Mediation Skills Certificate
$473 – 2 days
Practice makes perfect! In this course, you will practise concepts, models and skills from other mediation courses. Participants complete longer role-plays and are video- taped to review the role-play in depth with an experienced mediator. Focused, small group tutorials reinforce core skills and concepts.
Prerequisites: Intro to Conflict Resolution: Difficult People, Introduction to Mediation & Mediation Skills
Dates: Jun 21-22
$708 – 3 Days
Participants will be introduced to a comprehensive model for conducting interpersonal mediation in the role of an outside professional consultant. A process that typically unfolds over a period of weeks and months will be explored intensively over three action-packed days. Experienced mediators will provide coaching and feedback along the way.
Prerequisite: Intro to Conflict Resolution: Difficult People & Introduction to Mediation
Dates: Nov 28-30, Apr 18-20
$709 – 3 Days
This course builds on the mediation skills learned in the Level 1 course. Participants will enhance their skills in the context of challenging case studies. Additional frameworks and skills related to screening and assessment and for addressing a host of other challenges that inevitably arise in the course of mediation will also be explored. Experienced mediators provide coaching and feedback throughout the course.
Prerequisites: Intro to Conflict Resolution: Difficult People, Introduction to Mediation & Mediation Skills Level 1
Dates: May 15-17
*Required for the Leadership Skills Certificate
$709 – 3 Days
Mediating at Work is taking leadership to the next level by proactively and effectively addressing conflict. Managers, supervisors, elders and community members of all kinds are faced with helping people in conflict every day. When coaching individuals to address conflict on their own has not been successful, facilitating a mediation session between them is often the next natural step. This highly engaging, intensive 3-day workshop provides participants with frameworks and skills to facilitate a mediation session between two people with whom they have a relationship and where there is vested interest in the outcome of the conflict.
It is recommended that you attend Introduction to Mediation: Building a Foundation for Practice prior to attending this course; however, it is not a requirement.
Prerequisite: Intro to Conflict Resolution: Difficult People & Coaching for Resolution
Dates: Dec 12-14, Jun 6-8
$209 – 1 day
Stress and conflict are directly linked and both need to be managed on a day to day basis. This workshop will explore the causes of stress and how different responses to stress can help or hinder our personal health, work performance and with quality of our relationships. Using a variety of tools, this session will focus on awareness and action for effectively managing stress both in and outside the workplace.
Date: Mar 15
$209 – 1 day
Participants develop skills to transform exchange from the clash of opposing demands (positions) to building on underlying interests. Participants will learn how to analyze common, different and incompatible interests and explore ways to use their analysis to resolve disagreements and transform relationships.
Prerequisite: Intro to Conflict Resolution: Difficult People
Date: Dec 15
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