Participants develop skills to transform exchange from the clash of opposing demands (positions) to building on underlying interests. Participants will learn how to analyze common, different and incompatible interests and explore ways to use their analysis to resolve disagreements and transform relationships.

Prerequisite: Intro to Conflict Resolution: Difficult People

Date: Dec 15

Stress and conflict are directly linked and both need to be managed on a day to day basis. This workshop will explore the causes of stress and how different responses to stress can help or hinder our personal health, work performance and with quality of our relationships. Using a variety of tools, this session will focus on awareness and action for effectively managing stress both in and outside the workplace.

Date: Mar 15

Do you have difficult conversations with important people in your life – at home, at work or in your community? Participants in this course develop skills to transform differences, tension and conflict into effective communication. You will have opportunities to apply what you learn to difficult conversations or relationships you are currently dealing with. (Prerequisite: Intro to Conflict Resolution: Difficult People)

Dates: Jun 11-12

Communicating effectively requires an understanding of power – how it works and how it is used and misused. Participants will work through case studies to develop skills to recognize hidden and open displays of power. With these skills, participants will be better equipped to deal with power imbalances at work, in the community and at home. (Prerequisite: Intro to Conflict Resolution: Difficult People)

Date: Jan 19

People often struggle with finding the balance between passive and aggressive communication. Assertive communication is strong, open, tactful – and effective. Participants will explore the theory and practice of assertive behaviour and communication. Participants will practice skills for communicating clearly with coworkers, family and peers to express what they feel, what they need and how it can be achieved. (Prerequisite: Intro to Conflict Resolution: Difficult People)

Date: Mar 22

$473 – 2 days

Practice makes perfect! In this course, you will practise concepts, models and skills from other mediation courses. Participants complete longer role-plays and are video- taped to review the role-play in depth with an experienced mediator. Focused, small group tutorials reinforce core skills and concepts.

Prerequisites: Intro to Conflict Resolution: Difficult People, Introduction to Mediation & Mediation Skills

Dates: Jun 21-22

This course builds on the mediation skills learned in the Level 1 course. Participants will enhance their skills in the context of challenging case studies. Additional frameworks and skills related to screening and assessment and for addressing a host of other challenges that inevitably arise in the course of mediation will also be explored. Experienced mediators provide coaching and feedback throughout the course.

Prerequisites: Intro to Conflict Resolution: Difficult People, Introduction to Mediation & Mediation Skills Level 1

Dates: May 15-17

Participants will be introduced to a comprehensive model for conducting interpersonal mediation in the role of an outside professional consultant. A process that typically unfolds over a period of weeks and months will be explored intensively over three action-packed days. Experienced mediators will provide coaching and feedback along the way.

Prerequisite: Intro to Conflict Resolution: Difficult People & Introduction to Mediation

Dates: Nov 28-30, Apr 18-20

$418 – 2 Days

This engaging two-day workshop serves as a primer for all other courses related to mediation. It is designed to build a core foundation of knowledge about the wideranging understanding of the practice of mediation in the 21st century Canadian context. It will also work at challenging and reinforcing one’s world view and its connection to the philosophies which guide this practice. Participants will explore the different philosophies, definitions, practices and models currently used. In doing so, a larger field of vision will be revealed, allowing learners to carefully assess their own context and make informed, intelligent choices in planning their future mediation training path.

Dates: Sept 27-28, Dec 7-8, Mar 6-7

$709 – 3 Days

Mediating at Work is taking leadership to the next level by proactively and effectively addressing conflict. Managers, supervisors, elders and community members of all kinds are faced with helping people in conflict every day. When coaching individuals to address conflict on their own has not been successful, facilitating a mediation session between them is often the next natural step. This highly engaging, intensive 3-day workshop provides participants with frameworks and skills to facilitate a mediation session between two people with whom they have a relationship and where there is vested interest in the outcome of the conflict.

It is recommended that you attend Introduction to Mediation: Building a Foundation for Practice prior to attending this course; however, it is not a requirement.

Prerequisite: Intro to Conflict Resolution: Difficult People & Coaching for Resolution

Dates: Dec 12-14, Jun 6-8