About Us

Resolution Skills Center is the training division for Mediation Services. Our training program began at the grass roots level, training community volunteers to mediate in our victim and offender program. We now offer 50 different courses to schools, not for profits, all 3 levels of government, and the private business sector.

Resolution Skills Centre is a leader in resolution and leadership training locally, nationally and internationally. Established in 1979, Mediation Services’ Resolution Skills Centre helps individuals create effective exchange in their workplaces, homes and communities through a wide range of courses. We deliver training in Winnipeg, across Canada and around the world. Our course materials have been translated into six languages.

Resolution Skills Centre is proud to offer:

• Individual courses
• Certificate programs
• Customized training for your workplace

The workshops provided by Resolution Skills Centre are designed for experiential learners. Concepts are taught and then experienced through a combination of lecture, stories, discussion, exercises, case study and role plays.

Students do not learn much just sitting in classes listening to teachers, memorizing prepackaged assignments, and spitting out answers. They must talk about what they are learning, write reflectively about it, relate it to past experiences, and apply it to their daily lives. They must make what they learn part of themselves.— Arthur W. Chickering & Stephen C. Ehrmann

Why Resolution Skills?

We meet conflict in many places – at work, in the community and at home. Dealing with difficult people and difficult situations often leaves us feeling trapped, helpless and angry.

Studies have found that:

• 55 per cent of working Canadians experience anxiety, irritability with co-workers, defensiveness, anger, mood swings and feelings of desperation and hopelessness;
• 42 per cent of a manager’s time involves conflict management; and,
• 50 per cent of people who quit their jobs cite conflict as the main reason.